ServiceNow Integration

How to set up a ServiceNow integration.

Secberus uses ServiceNow’s OAuth flow to create new violation incidents on a customers' ServiceNow Platform. To set up a ServiceNow integration first follow these steps to setup your ServiceNow OAuth registry correctly.

Creating a ServiceNow integration

1. Find the Application Registry module in ServiceNow and click on New to create a new Application Registry.

Navigate to 'Application Registry' and click 'New'

2. Select the Create an OAuth Api endpoint for external clients link.

Select 'Create an OAuth Api endpoint for external clients

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Considerations:

• Refresh tokens live for 100 days by default. If the refresh token expires, the Secberus Integration will have to be re-verified in the app.
• The Redirect URL is: https://api.secberus.com/servicenow/oauth/callback

3. Give the Application Registry a Name, add the specified Redirect URL and click Submit.

'Name' the application, Populate 'Redirect URL', and click 'Submit'

4. Copy the Client ID and Client Secret returned by ServiceNow.

Copy 'Client ID' and 'Client Secret'

5. Paste the new Client ID, Client Secret, and your ServiceNow Instance Url (https://myinstance.service-now.com) into their respective fields on the Secberus Integration page.

Paste 'Client ID', 'Client Secret', and 'Client URL'

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Note:

• The Assigned Group and Assigned To fields are optional and case sensitive.

6. Populate the Integration name field, choose a Table, and then click Save.

Populate 'Integration name' and click 'Save'

7. Locate the new ServiceNow integration under Active Integrations and click Verify. Follow the link provided to complete the verification.

Locate the ServiceNow integration and select 'Verify'

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ServiceNow integration is now complete!

You can create workflows to your ServiceNow integration under the "Workflows" tab on the Secberus platform.