Support overview

Secberus offers a few different ways to manage support to fit user preferences.
We maintain direct chat and email support 8:00 AM - 8:00 PM EST Monday - Friday.

Issues that arise outside of that time will be addressed the following day business day at 8:00 AM.

Support Channels

1. Email Support

If you want to address an issue outside of the platform, you can email our support team directly at [email protected].
This channel is best for product issues that need more context to address or other administrative issues.



[email protected]

2. Support portal

You can easily create feature request or bug report on our customer portal at


Support portal