Support

Support overview

Secberus offers a few different ways to manage support to fit user preferences.
We maintain direct chat and email support 8:00 AM - 8:00 PM EST Monday - Friday.

Issues that arise outside of that time will be addressed the following business day at 8:00 AM.

Technical Support

For existing customers with technical inquiries with the platform, please open a ticket using the link below. Using this channel will ensure that our customer service and technical teams can track and address your issue properly.

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Support portal

https://secberus.atlassian.net/servicedesk/customer/portal/1

Non-technical Support

If you want to address an issue outside of the platform, please mail our support team directly. Use this channel for inquiries about billing, partnerships, new accounts, or anything else non-technical.

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SUPPORT EMAIL

[email protected]