Secberus offers a few different ways to manage support to fit user preferences.
We maintain direct chat and email support 8:00 AM - 8:00 PM EST Monday - Friday.
Issues that arise outside of that time will be addressed the following day business day at 8:00 AM.
If you want to address an issue outside of the platform, you can email our support team directly at [email protected].
This channel is best for product issues that need more context to address or other administrative issues.
You can easily create feature request or bug report on our customer portal at https://secberus.atlassian.net/servicedesk/customer/portal/1.
Updated 3 months ago